10 Questions to Ask Before Hiring a Limo Service in Canada

Not all limo companies are equal. Asking the right questions before you book protects your safety, your budget, and your experience. Here are the 10 most important questions every Canadian should ask.

The 10 Essential Questions

1. Are you properly licensed and insured?

Every legitimate limo company must hold a commercial vehicle operating licence and commercial insurance. Ask to see proof of both.

2. Can I see the exact vehicle I'll be riding in?

Stock photos can be misleading. Ask for a photo of your assigned vehicle or visit the fleet in person.

3. How old is your fleet?

Vehicles older than 8-10 years may have reliability issues. Ask about the model year of your assigned vehicle.

4. Are there any hidden fees?

Ask specifically about fuel surcharges, tolls, gratuity, cleaning fees, overtime rates, and airport fees.

5. What are your chauffeur qualifications?

Professional companies require clean driving records, background checks, and ongoing training.

6. What is your cancellation policy?

Understand deposits, refund timelines, and rescheduling terms before you commit.

7. What happens if the vehicle breaks down?

Reputable companies have backup vehicles and a contingency plan.

8. What is included in the quoted price?

Confirm what's in and what's out: fuel, tolls, refreshments, wait time, gratuity.

9. Can I get a written contract?

Every detail should be in writing: vehicle, hours, route, pricing, and policies.

10. What do your reviews say?

Check Google Reviews, Yelp, and WeddingWire. Look for patterns in both positive and negative feedback.